Returns & Refunds Policy

100% MONEY BACK GUARANTEE

• If you are not satisfied with the product or if the product is faulty, we offer a 100% money-back guarantee for products purchased directly from our official website.
• This guarantee is applicable only for supplements bought through our website.
• The guarantee is valid for 30 days from the date of purchase.
 

MULTIPLE UNIT RETURNS

• In case of dissatisfaction with multiple units, customers must return all units to be eligible for a refund.
• Refunds will be processed upon receiving the returned units.

FIRST TIME PURCHASE

• The 100% money-back guarantee is available exclusively for first-time purchases.
• Subsequent purchases are not eligible for the money-back guarantee.
 

FLOSTATE RETURN POLICY

Unopened Product Returns:
• If you are not satisfied with the product, you can return unopened items within 30 days of the purchase date.
• To qualify for a refund, the product must be in its original, unopened packaging.
 

HOW TO INITIATE A RETURN

1) Contact our Customer Support Team at [info@flostates.com]  to inform them of your intent to return the product.

2) Provide the following information:
     • Order number
     • Reason for return
     • Whether it is a single or multiple-unit return

3) Customer Support will guide you through the return process and provide a return authorisation, if applicable.

4) Ship the product(s) back to the provided address within 30 days of purchase.

REFUND PROCESS

• Refunds will be processed once the returned items are received and inspected.
• The refund will be issued using the original payment method.
• Please allow [5] business days for the refund to be reflected in your account.

EXCEPTIONS

• We do not accept returns on opened or used products unless they are faulty.
• Shipping costs for returns are the customer’s responsibility unless the return is due to a faulty product.

CONTACT INFORMATION

For any inquiries or assistance, please contact our Customer Support Team at info@flostates.com.

Note: This policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.