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Returns & Refunds Policy

100% MONEY BACK GUARANTEE

  • If you are not satisfied with the product or if the product is faulty, we offer a 100% money-back guarantee for products purchased directly from our official website.
  • This guarantee is applicable only for supplements bought through our website.
  • The guarantee is valid for 30 days from the date of purchase.
     

MULTIPLE UNIT RETURNS

  • In case of dissatisfaction with multiple units, customers must return all units to be eligible for a refund.
  • Refunds will be processed upon receiving the returned units.

FIRST TIME PURCHASE

  • The 100% money-back guarantee is available exclusively for first-time purchases.
  • Subsequent purchases are not eligible for the money-back guarantee.
     

FLOSTATE RETURNS POLICY

Unopened Product Returns:

  •  If you are not satisfied with the product, you can return unopened items within 30 days of the purchase date.
  • To qualify for a refund, the product must be in its original, unopened packaging.
     

HOW TO INITIATE A RETURN:

  1. Contact our Customer Support Team at [info@flostates.com]  to inform them of your intent to return the product.
  2. Provide the following information:

    • Order number
    • Reason for return
    • Whether it is a single or multiple-unit return

  3. Customer Support will guide you through the return process and provide a return authorisation, if applicable.
  4. Ship the product(s) back to the provided address within 30 days of purchase.
     

REFUND PROCESS

  • Refunds will be processed once the returned items are received and inspected.
  • The refund will be issued using the original payment method.
  • Please allow [5] business days for the refund to be reflected in your account.

EXCEPTIONS

  • We do not accept returns on opened or used products unless they are faulty.
  • Shipping costs for returns are the customer’s responsibility unless the return is due to a faulty product.

CONTACT INFORMATION

For any inquiries or assistance, please contact our Customer Support Team at info@flostates.com.


Note: This policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.